Return & Refund Policy

Thank you for shopping with Cades Home. We value your trust and aim to ensure that you are fully satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through www.cadeshome.com.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item was delivered within the last 7 days.
  • The item is unused, unwashed, and in its original packaging.
  • The product tag and labels are still intact.
  • Unfortunately, we cannot accept returns if the item:
  • Has been used, washed, or altered.
  • Is a customized, discounted, or clearance product.
  • Is damaged due to misuse or not following care instructions.

2. Return Process

To initiate a return, please follow these steps:

  • Email us at info@cadeshome.com within 7 days of delivery.
  • Include your order number, product name, and reason for return.
  • Our team will respond within 2 business days with return instructions.
  • Once approved, please ship the item to our designated return address.
  • Please ensure the product is securely packaged to avoid damage during transit.

3. Refunds

Once your returned item is received and inspected:

  • You will receive an email notification confirming the status of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping charges, cash-on-delivery fees, or customs duties (if applicable) are non-refundable, unless the product was defective or incorrectly delivered.

4. Exchanges

If you wish to exchange an item for a different color or size (subject to availability):

  • Please email info@cadeshome.com within 7 days of delivery.
  • Once the original item is returned and approved, we will ship the replacement product.
  • Shipping charges may apply for exchange orders.

5. Damaged or Defective Products

In the rare case that you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery with photos of the product and packaging.
  • After verification, we will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or sale items
  • Items purchased through third-party retailers

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank or card statement.
  • Contact your payment provider as processing times may vary.

If you’ve done all this and still haven’t received your refund, contact us at info@cadeshome.com
.

8. Contact Us

For all return, exchange, or refund inquiries, please contact:

Email: info@cadeshome.com

Address: Kaltham Building 2, Office #M06, 9 Sikka 48 Street, Deira Al Dhagaya, Dubai, United Arab Emirates

We are always here to help ensure your shopping experience with Cades Home is pleasant and worry-free.