Shipping Policy

At Cades Home, we aim to deliver your favorite home essentials quickly, safely, and affordably. This Shipping Policy explains how we process, ship, and deliver orders placed through www.cadeshome.com.

1. Shipping Coverage

We currently deliver to:

  • All Emirates within the United Arab Emirates (UAE) including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
  • Selected International Destinations available upon request or as displayed at checkout.

If your area is not listed at checkout, please contact us at info@cadeshome.com for delivery options.

2. Processing Time

  • All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Once processed, you will receive an email confirmation with tracking details.
  • Orders placed after business hours will be processed the next working day.

3. Delivery Timeframes Within UAE:

  • Standard Delivery: 2–4 business days (major cities)
  • Remote Areas: 4–7 business days
  • International Orders: Standard International Shipping: 7–14 business days, depending on destination and customs clearance.

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons.

4. Shipping Charges

  • Within UAE: Flat rate or free shipping (depending on promotions).
  • International Orders: Shipping charges are calculated at checkout based on destination and package weight.

Any customs duties or import taxes applicable in the destination country are the buyer’s responsibility.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A confirmation email with your tracking number and courier details.
  • Real-time tracking updates until delivery is completed.

If you haven’t received tracking details within 3 business days of placing your order, please contact info@cadeshome.com.

6. Delivery Partners

We work with trusted local and international courier partners to ensure safe and timely delivery, including:

  • Within UAE: Aramex, Fetchr, or similar reputable partners.
  • International: DHL, FedEx, or other globally recognized courier services.

7. Order Issues or Delays

If your order is delayed or arrives damaged:

  • Notify us immediately at info@cadeshome.com with your order number.
  • Provide clear photos of the package (if damaged). We will investigate with the courier and resolve the issue promptly.

8. Undelivered or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery, re-shipping costs may apply.
To avoid such issues, please double-check your address before confirming your order.

9. Split Shipments

In cases where you order multiple items, we may ship products separately depending on availability or warehouse location. You will receive tracking details for each shipment.

10. Contact Us

For any questions regarding shipping, delivery, or order status, please contact us:

Email: info@cadeshome.com

Address: Kaltham Building 2, Office #M06, 9 Sikka 48 Street, Deira Al Dhagaya, Dubai, United Arab Emirates

We appreciate your trust in Cades Home and are committed to delivering comfort and quality right to your doorstep.